Our Policies and Commitments
Rise Through Lived Experience – Practical Tools, Real Healing
Our Policies, Safeguarding Standards and Organisational Commitments
At Fynix Project, safety, inclusion, accountability, and care are not add-ons — they are the foundation of everything we do. Our work is lived-experience-led and trauma-informed, which means we understand that the spaces we create can hold vulnerability, complexity, and real human emotion.
This page brings together the core policies and organisational commitments that guide how Fynix Project operates across all areas of our work, including mental health workshops, youth provision, digital content, creative projects, partnerships, and online spaces.
Our policies are not simply formal documents or legal requirements. They reflect how we show up in practice: with compassion, dignity, fairness, transparency, and respect.
These policies exist to protect:
- The people we support
- The people we work alongside
- The communities we collaborate with
- The integrity of the spaces we hold
Together, these policies outline what you can expect from Fynix Project and what we expect from anyone engaging with our work, so that our spaces remain safe, inclusive, ethical, and grounded in care.
Safeguarding, Safety and Ethical Practice at Fynix Project
Fynix Project operates with a strong commitment to safeguarding, ethical practice, and responsible delivery across all of our programmes and services.
As a UK-based trauma-informed organisation delivering mental health workshops, youth provision, lived-experience programmes, and digital community spaces, we maintain clear safeguarding procedures, operational standards, and accountability structures.
Our policies support safe, inclusive and legally compliant practice, ensuring that everyone who engages with Fynix Project, participants, partners, facilitators, volunteers, and staff, is protected and respected.
Safeguarding & Child Protection Policy
Fynix Project is committed to safeguarding and promoting the welfare of children, young people, and adults at risk across all of our services.
Our Safeguarding & Child Protection Policy outlines:
- How we protect children and adults at risk from abuse, neglect, exploitation, and harm
- Our safeguarding reporting procedures and escalation pathways
- The role of our Designated Safeguarding Lead (DSL)
- How we manage disclosures, suicide risk, self-harm concerns, and online safeguarding issues
- Our commitment to safer recruitment and professional boundaries
- Compliance with UK safeguarding legislation including the Children Act 1989 & 2004 and the Care Act 2014
This policy applies to all Fynix Project activities, including:
- In-person workshops
- Online workshops and digital spaces
- Youth services (ages 12–17)
- Community partnerships
- Staff wellbeing sessions
- Social media engagement
- Creative platforms such as Fynix Verse and Fynix Pod
Safeguarding is central to our trauma-informed, lived-experience approach. We recognise that individuals engaging with our services may be navigating trauma, adversity, addiction, grief, discrimination, mental health challenges, or emotional distress.
Fynix Project is not a crisis intervention service, but we take our duty of care seriously and work in partnership with statutory safeguarding agencies where risks are identified.
For safeguarding concerns, please contact our Designated Safeguarding Lead (DSL).
Health & Safety Policy
Fynix Project is committed to providing safe, structured, and legally compliant environments across all areas of our delivery.
As a trauma-informed organisation delivering workshops, youth provision, creative programmes, community partnerships, and digital engagement, we recognise that health and safety includes both physical safety and psychological wellbeing.
Our Health & Safety Policy outlines how Fynix Project:
- Identifies and manages foreseeable risks
- Conducts and reviews risk assessments
- Maintains safe workshop and venue environments
- Ensures fire safety and emergency procedures are communicated
- Manages lone working and online delivery safety
- Applies COSHH principles to art-based materials
- Records and reviews incidents appropriately
- Complies with UK health and safety legislation
This policy applies across all Fynix Project services, including workshops, youth provision, digital programmes, partnerships, and online platforms.
Health and safety at Fynix Project is embedded in our planning, facilitation style, and duty of care, ensuring environments remain accessible, supportive, and safe.
Safeguarding, Privacy & Confidentiality Policy
At Fynix Project, safeguarding, privacy, and confidentiality are fundamental to how we operate.
Our work is trauma-informed and lived-experience-led, and we recognise that individuals engaging with our services may be navigating complex emotional, social, or psychological challenges.
This policy outlines how we:
- Protect personal information and confidentiality
- Safeguard children, young people, and adults at risk
- Respond appropriately to concerns or disclosures
- Operate responsibly across workshops, digital platforms, creative projects, and partnerships
Fynix Project is not a therapy provider, medical service, or crisis support organisation. However, we maintain a clear duty of care and operate within UK law, safeguarding guidance, and ethical practice standards.
This policy provides clarity, transparency, and reassurance for participants, partners, staff, facilitators, and the wider public. Download our Safeguarding, Privacy & Confidentiality Policy
Equality, Diversity & Inclusion (EDI) Policy
At Fynix Project, equality, diversity and inclusion are central to trauma-informed practice.
Our work is grounded in lived experience, and we recognise that mental health is deeply shaped by inequality, discrimination, exclusion, and systemic barriers.
This policy outlines how we:
- Create inclusive, respectful, and accessible environments
- Meet our legal responsibilities under UK equality legislation
- Challenge discrimination and exclusion
- Promote dignity, choice, and empowerment
We recognise that discrimination and exclusion can be traumatic experiences, and our approach prioritises emotional safety and fairness.
This policy ensures accountability, belonging, and inclusive practice across all areas of Fynix Project.
Complaints and Feedback Policy
At Fynix Project, we believe that listening is essential to ethical and accountable practice.
Feedback and complaints help us learn, improve, and remain transparent in our work.
We welcome feedback of all kinds, including:
- Positive reflections
- Suggestions for improvement
- Concerns about any aspect of our work
Complaints may relate to workshops, communication, accessibility, boundaries, inclusion, conduct, or digital content. We recognise that raising a complaint can feel difficult, particularly for people with lived experience of trauma or exclusion. For this reason, we commit to handling concerns with care, fairness, confidentiality, and respect.
Raising a concern will never affect access to Fynix Project services, and retaliation or discrimination will never be tolerated.
This policy exists to ensure people feel safe to speak up and that Fynix Project continues to operate with integrity, humility, and accountability. Download our Complaints and Feedback Policy
Code of Conduct Policy
At Fynix Project, we are committed to creating safe, respectful and trauma-informed spaces both in person and online.
Our work involves creative expression, lived experience, and honest conversation, which can include emotionally sensitive topics. Clear boundaries and shared expectations help keep these spaces safe.
Our Code of Conduct outlines the behaviour expected from:
- Participants
- Staff and facilitators
- Volunteers
- Collaborators and partners
- Members of the public engaging with our content or platforms
This policy exists to:
- Protect emotional, psychological, and physical safety
- Prevent harassment, discrimination, and harm
- Promote inclusion, dignity, and fairness
- Maintain clear professional boundaries
- Respond appropriately when behaviour causes concern
Respectful disagreement is welcome. Harassment, hate speech, exploitation, or harmful behaviour is not.
This Code of Conduct ensures that Fynix Project remains a safe, supportive, and ethical community space. Download our Code of Conduct Policy